Events Internship - Mansion House, Dublin

Posted in Jobs on 02 September 2014

Events Assistant Internship @ the Conference & Events Venue at The Mansion House

Start date: Immediately

The Conference & Events Venue at The Mansion House is looking for a graduate to join the Events team for an exciting internship over the next few months with a view to a permanent position in the  team as the Event Coordinator. We are looking for a vibrant team member to join the venue to gain invaluable experience in working with some of Irelands senior clients on a wide variety of events from Conferences to stunning Awards shows and receptions. This is a great opportunity for someone who is looking for hands on experience in event management and is looking to develop key skills in the areas of production, catering and theming.

The Events intern will play a key role in assisting in event tasks and managing and supporting the Event Manager. The aim of the internship is to provide valuable insight and experience in event planning, co-ordination and management.

The ideal candidate would possess the following skills:

·         Good organisational skills

·         Experience and/or interest in working in an hospitality environment

·         Coordinating and Liaising with a team of suppliers on daily basis

·         Professional and welcoming manner in person and on the phone

·         Flexible working out of office hours and at weekends

·         Good IT skills and Microsoft Office Efficient

·         Ability to relate well to others and work as part of a team E

·         Enthusiastic and willing to learn within the role.

·         Excellent Verbal & written communications skills

·         Self-starter & and team player

·         Attention to detail & deadline orientated

·         Working with a variety of budgets and meeting Client expectations

·         Point of contact with client and suppliers on all events

·         Experience in AV, Lighting, Entertainment, catering and theming desirable


Please note this internship is unpaid and will be for 3 to 4 days a week. Depending on availability.

Marketing Communications: The Amazing Power Of FAQs

Posted in Tips on 02 September 2014
Whether it’s a Web page or a document, the FAQ is one of the most powerful tools available to marketers and other communicators. It can strengthen your sales efforts, overcome resistance, minimize misunderstandings, and boost customer satisfaction. Best of all, you already know everything you need to develop yours.
I’m not sure who first created the FAQ (frequently asked questions) document or page, but I do hope I get the opportunity to thank her someday. (And yes, I’m pretty confident that it was a “her,” given the innate male reluctance to pose questions.) In the unlikely event that you’ve just awakened from a couple decades of suspended animation, an FAQ is a list of questions frequently asked by stakeholders such as customers, along with answers to those questions.
Generally, websites, brochures, and other communications tools take the place of one of your employees. They provide information to customers, prospects, and other stakeholders when you’re not around to do that. Most of the time, their information is promotional and focused on what you see as the key points. So what happens when those stakeholders don’t see all the information they need or have more questions? They could contact you, but that takes additional time and effort. By the time they do that, they may have already decided to do business with your competitor — or they may just forget all about it.
A well-crafted, thorough FAQ page or document fills the gap. Take a customer who is considering a purchase. She may be a bit hesitant and ask herself, “Well, what about… ?,” and that question will create enough uncertainty to stop her from buying. But if she drifts over to your FAQ and sees her question along with your reply, you’ve instantly addressed and removed that hesitancy. You’ve turned a browser into a buyer.
If you kept a list of the questions you receive from prospects or customers, you’d determine that there were a dozen or so you hear again and again. In fact, you’re probably so tired of those questions that your answer sounds as bored as you feel when you deliver it. Those are exactly the kinds of questions that should end up in your FAQ. And, as customers and prospects spring new questions on you, you can add them to the FAQ, so it becomes even more effective over time.
It’s easy to develop an FAQ, but keep one critical point in mind: your FAQ cannot strengthen your sales efforts, overcome resistance, minimize misunderstandings, or boost customer satisfaction unless it’s completely candid and honest. An FAQ isn’t the place to duck tough subjects or hide behind weasel wording. That’s because your stakeholders are much better at spotting that kind of stuff than you realize. If they sense that you’re not being completely forthcoming, they won’t trust anything you have to say.
On the other hand, when your FAQ answers are candid, you instantly build confidence and trust in the reader’s mind. Imagine this question on competing manufacturers’ FAQ pages: “How hard is it to assemble your veeblefetzer?”
Company one responds: “It’s amazingly easy to put your veeblefetzer together with common tools you have around the shop. Before you know it, you’ll be using your veeblefetzer to core radishes faster than ever!”
Company two says: “Most buyers tell us that it takes between 90 minutes and two hours to assemble their veeblefetzers, slightly more for people who aren’t used to mechanical projects. You’ll need a hammer, a #2 phillips screwdriver, a pair of small needle-nose pliers, and a 3/8-inch socket wrench. A bench vise or bar clamp may make assembly easier. Just be sure to read the instructions completely before beginning work, because buyers who encounter problems typically confess that they missed a step.”
Which company’s FAQ would you trust? And which veeblefetzer would you buy?


Mobility is Key

Posted in Tips on 02 September 2014
With wireless technology taking the world by storm, you’d be hard pressed to find someone that doesn’t carry a mobile device with them wherever they go. If your company isn’t taking advantage of mobile marketing to promote its products and services, then you’re missing out on an ever-growing market. To help you better corner the mobile market, here are a few ways mobile marketing is critical when promoting your brand:
Just about everybody and their cousin carries a Smartphone, tablet, or laptop with them wherever they go. As society goes mobile, more and more consumers are looking for the convenience of mobility, especially when it comes to shopping for products and services.
Implementing a mobile marketing campaign into your company is the perfect way to tap into the growing mobile market. By marketing on a mobile level, you are speaking to your customers’ sensibilities, which creates a convenient environment for on–the-go consumers and a unique marketing opportunity for your company.
Unparalleled Reach
People worldwide depend on their mobile devices for almost everything including surfing the Web, checking e-mails and perusing social sites. With mobile utilization like this, if your company isn’t taking a mobile approach to its marketing endeavors, then it’s missing out on a massive audience.
By promoting your products and services on a mobile level, you’re extending your company’s marketing reach far beyond the confines of desktops and Wi-Fi hotspots. Mobile marketing means you’ll have the ability to reach your consumer base anywhere, at anytime and on a very personal, handheld level.
Blank Slate Possibilities
Mobile marketing is a relatively new marketing strategy, which means marketers the world over have barely scratched the surface. When it comes to how to make money for ideas, mobile marketing is a blank slate that allows for a “sky’s the limit” approach to promoting your company’s brand.
Whether you want to do something as simple as offer your mobile customers coupons via their handheld devices or accompany your mobile marketing with a full-scale, intuitive mobile app, there’s plenty of room to experiment. With mobile marketing, anything’s possible.
Hassle-Free Implementation
Mobile marketing is much easier to implement than traditional forms of marketing. Designing and building content for mobile purposes is easier than creating large-scale website-based content. Making advertisements and video promotions for a mobile platform takes less time and money, which means your company can employ marketing campaigns quicker.
In addition, creating digital coupons, email campaigns, and other consumer incentives is much faster and effective on a mobile platform. Consumers who have promotions in the palm of their hands are more likely to take advantage of those promotions spontaneously, which means more business for your company.
Tracking Made Easy
Data analyzing is quickly becoming a critical component to successful marketing. Mobile marketing has the ability to track your audience instantaneously, which means you can adjust your marketing attempts as needed.
Instead of simply guessing which consumers are responding to your promotional campaigns, mobile marketing not only tells you which customers are engaging, but which customers actually click through. This allows your company to customize its marketing approach based on past and present success.
The Future of Mobile Marketing
As mentioned before, marketers have only scratched the surface of mobile marketing. Improved marketing techniques are always on the horizon. For example, more and more companies are experimenting with location-based mobile marketing, which instantly reaches the most relevant audiences in real-time.
Likewise, private message marketing is also taking the mobile industry by storm. With private message marketing, companies are sending sneak previews of their products and services as well as delivering promotional messages directly to their customers’ mobile devices. That’s just the beginning of what the mobile future holds.
If your company is in need of a marketing reboot, then mobile marketing might just be the right approach to take.


What You Don't Know About Bad Online Reviews Can Hurt You

Posted in Tips on 02 September 2014

Back in the day, before the advent of the Internet and the computer age, I had the dubious honor of receiving a call from a local businessman inquiring about the cost of our marketing services. It didn’t take me long to realize that his attitude was dripping with condescension. All of 23 years old, short on patience and big on insolence, I had the audacity to accuse him of just “shopping.” Well! Livid is hardly a strong enough word to describe his reaction at having been caught in the act, an insult for which he threatened to report me to the Better Business Bureau.

Fast forward to today, such a conversation would never have elicited that kind of response from me. First of all, experience has taught me that the customer is king, no matter how pompous his conduct. Secondly, shopping has become such a reality of consumer behavior that entire fleets of businesses exist just for the purpose of price comparison. Furthermore, the threat of a poor business rating has put the fear of God into every breathing business owner, the viral repercussions of which can totally wreak havoc on a company which took years to build.

If running a business in a bad economy weren’t difficult enough, now the daily looming prospect of a bad online review makes it even more intimidating. Terrorizing may be a more accurate description.

After all, unlike days of old, you cannot ignore a bad online review. The longer you procrastinate, the more damaging it becomes. How so? A lack of response is admittance of guilt. You must respond. And, the sooner, the better.

It’s a Whole New Ball Game

Ever since the U.S. federal government passed the Communications Decency Act in 1996, free speech on the Internet has been encouraged because websites which publish user reviews are immune from liability. This includes such sites as Google, Yahoo, Yelp, Angie’s List, Consumer Reports, Better Business Bureau, and Citysearch; not to forget, Amazon, eBay, Facebook, LinkedIn and Twitter, among many others. Unless the review is proven to be a blatant lie, most sites will protect the reviewer’s rights and the review’s availability. So much for having the review removed.

If you’ve received a bad review, your first step should be to confront the bad online reviewer in as courteous and professional a manner as possible. The purpose of doing this is to defend your business practices, explain your position and convey to all other readers that you are an upstanding business professional with only the best of intentions. Usually this type of response contrasts dramatically with the reviewers’ typically angry accusations which sometimes make them seem unreasonable, hysterical and absurd in their claims.

Maintaining your composure under the duress of such severe criticism is highly recommended since the bad review will likely remain online for a long time, regardless of your complaints about its inaccuracy. We all know that you cannot please all the people all the time and we all have bad days now and then. Gaining the respect of all the other readers is your biggest goal under the circumstances. In fact, Angie’s List states that it can actually work to your advantage, when certain kinds of prospective customers decide they like your attitude when faced with a problem. They may feel more comfortable doing business with someone who can handle adversity with the same aplomb as success.

Do You have a Legal Leg to Stand On?
If you feel the review is a complete fabrication meant to denigrate your business, you have the option of suing the reviewer for defamation. Certainly you can hire an attorney who specializes in such matters, but establishing which cases can proceed to a successful outcome remains a daunting challenge. There are many circumstances in which legal “privilege” allows someone to make certain claims without risk of committing a crime. If the review was posted anonymously, you will need time to investigate its source and you only have one year in which to bring your case forward. Those are big hurdles to overcome.

And what exactly constitutes defamation? Encompassing both libel (written defamation) and slander (spoken defamation), this crime is defined as the false accusation of illegal, immoral or unethical conduct which results in damage to the victim’s reputation. If the accusation is the truth, if it is someone’s opinion, or if it is allowed because of legal privilege, defamation has not occurred. Since most user reviews are considered opinion, being able to sue for defamation is a rare situation indeed. Yet, when it is determined that the reviewer deliberately manufactured lies to intentionally defile your reputation, successful judgments can result in multi-million-dollar awards for damages, as exemplified by two recent cases: one for $11.3 million in Florida in 2006 and one for $13.8 million in Texas in 2012.

Absorbing the Shock of a Bad Review
As a case in point, one of my clients is a landscape designer who has been the recipient of ten reviews by Angie’s List members, all of which have earned him a straight “A” average. Consistently among 10 different members, all of whom spent a range of $14,000 to $125,000 on various large projects over a couple of years (an average of $60,000 each), comments are emphatically positive, with raves about his performance, customer service and high quality work. All would recommend him highly and would themselves hire him again. What makes Angie’s List reviewers more believable than many others is that they are identified with their real names and addresses. His outstanding reputation among members has influenced Angie’s List to bestow its highest honor on him this year, its “Super Service” Award.

Then, one Sunday morning, a terrible review arrived with a rating of “F”! To say we were shocked would be putting it mildly. However, this review was not about his actual work. It was about his not showing up for a scheduled appointment to discuss a possible project. The reviewer spent many a sentence describing how poorly he had been treated and how disappointed he was in my client’s performance. Then, another review of the same type appeared soon after that with the same rating and same problem. When questioned about these two cases, my client mentioned he was suffering from Lyme Disease which runs rampant in our tick-laden area, an occupational hazard he faces on a daily basis. He also denied both charges, saying he had shown up at both appointments after driving long distances to find it was the customers who were not there.

While I did not witness these two issues, I have to give my client the benefit of the doubt based on all the excellent reviews he has received. My first thought was that perhaps these reviewers were actually friends of his competition who had been enticed to post bad reviews to hurt my client’s business. I suggested that he contact each of these people to try to rectify their experiences perhaps with an offer of a discount or a free service if they would remove the bad review. However, I worried that such a tactic could lead to their blackmailing him with the threat of posting another bad review in the future. Plus, all those good clients who had paid full price would stand the risk of insult. Besides, isn’t it illogical to reward a negative reviewer with a better price?

A Better Way to React

Although my client declined the idea of calling these two people, he had the presence of mind to contain his anger and post a polite reply to each of their reviews explaining his side of the story and offering another chance to meet.

Since I handle all of his online social media, his website and his overall marketing, my client asked me to contact Angie’s List to discuss how to remove these two dishonest reviews. Although Angie’s List asserts that they will intervene by asking reviewers whether they could possibly have reviewed the wrong business, unless the reviewer himself is willing to remove the review, it will stand untouched. Angie’s List also states that reviews that do not involve business services per se, have little effect on an overall rating.

Still, my client feels abandoned by Angie’s List to whom he pays thousands of dollars for an advertising campaign in both their printed and online magazine. In fact, he is constantly receiving e-mails from them showing his demoted presence in these vehicles because of these two “F” reviews, which indicate “poor member communication.” Their solution? More advertising expenditures! In comparison to what members pay for the privilege of posting and reading other member comments, a mere $10/year, my client is exasperated about such inequitable treatment. Ironically, Angie’s List has been publicly criticized for “favoring” its advertisers by boosting their rankings on their site for monetary purposes. If my client were to respond favorably to these recent e-mails, that certainly would be appear to be true. But in his present state of disgruntlement, just the opposite seems to be true. Angie’s List seems to be penalizing my client by obscuring his advertising prominence under the guise of shielding members from a less-than-perfect communicator.

Angie’s List also pointed out that since the two “F” reviews have been published, there has been no decline in his number of e-mailed requests for quotes from members through his Angie’s List account. Granted, he can hardly dispute the overwhelming power of all his excellent Angie’s List reviews. In fact, he sees their influence in the constant emails through his website, clicks on his Google AdWords advertising and phone calls from new prospective clients. Although it is difficult for him to accept this unfair set of circumstances, he must soldier on, day in and day out, in his extremely demanding, enormously tiring occupation, maintaining a positive attitude and doing his best for every new client he serves.

The Best Recourse for the Future
It is a well-known fact that the best resolution to negative online reviews is to constantly provide fresh positive content. Already, new glowing reviews by other Angie’s List members have appeared with straight “A” ratings on expensive projects which has lessened the impact of the two embarrassing “F” reviews. If favorable comments greatly outnumber those to the contrary, the obvious conclusion will be that you have a business of reliable value. While we would all like to be perfect, few things in life really are. So, if you get a couple of negative reviews, take heart. All is not lost.

A Word to the Wise
Plus, a few new developments are interesting to take into account. Businesses are not the only targets of criticism online these days. Customers are also being scrutinized for inappropriate conduct and behavior on a number of new sites. And anyone who thinks they can say whatever they want without risk of prosecution is greatly mistaken. Reviewers who post anonymous comments identifiable only by a nebulous username are completely traceable using technologies that source their computers’ IP addresses. That means that what you say online can hurt you to the tune of thousands, if not millions of dollars in legal damages if your lies are ruled a crime of defamation. And whether negative reviewers’ names and addresses are evident for all to see or not, people should weigh the risks of criminal retaliation by a berserk business owner seeking revenge in much the same way that road rage kills out on the open highway. One woman commented online that she would refrain from reviewing anyone on the Internet for fear of physical retribution to her home, her family, her reputation or her life. That is certainly a sobering thought when you read some of the supposedly anonymous comments people post thinking they are beyond reproach.



Stealing Apple's Thunder: New Releases that Could Overshadow the iPhone 6 Release

Posted in News on 02 September 2014
With every new release of an iPhone, Apple gets worldwide fanfare unlike any other device. The company is currently revving up for its fall release of the iPhone 6, however, there are now a growing number of Windows and Android enthusiasts that are more excited about other new device releases. Although some think there isn’t a cloud big enough to overshadow anything Apple does, there is a chance that the iPhone 6 could get lost in the mix this fall with so many banner releases. Here is a look at some of the fall 2014 releases and how they could change up the industry, or cast a shadow over Apple’s big moment.
Moto X+1
The 2013 Moto X received relatively good reviews as well as improving Sony’s share of the Smartphone market, but it still wasn’t quite a contender for the older iPhone models. With the newest Moto +1 model (release date set for late fall 2014), all of the specs have been improved from top to bottom. This includes the new Snapdragon 800 chip for lightning fast multi-tasking as well as the ability to customize the appearance of the phone straight from the store, an option that the iPhone 6 lacks almost entirely.
Sony Xperia Z3
The tentative release date for the Xperia Z3 is around the end September, which gives it the perfect position to compete with the iPhone 6. The Z3 is slated to come out with upgrades on almost all hardware and software including the Snapdragon 801 chip, 3GB of RAM, and a forward-facing camera rated at more than 20 megapixels. The truly standout feature of this phone is its water and dust resistance with an Ingress protection rating of IP67, one of the highest on the market and a great option for the adventurous user.
Galaxy Note 4
The Galaxy Note 4 now finds itself in the relatively new “phablet” market with a display that measures nearly six inches from corner to corner. This makes it an unwieldy option for some, but the perfect product for those that would like a more functional tablet that is able to make and receive calls. The standout feature is either going to be the iris scanner, or finger the scanner, both of which have been mentioned by Samsung as a possible security addition not seen on many other Smartphones.
Nexus 6
Much like Apple, Google makes a habit out of shrouding their biggest releases in mystery, and this includes the upcoming Nexus which has been dubbed the Nexus 6. With a release date most likely in October, the Nexus 6 will be another major holiday Smartphone contender with seamless integration to all of Google’s most popular software and hardware. The standout feature for the Nexus 6 is the upcoming Android L operating system, which will offer performance boosts on almost all attached hardware.
The competition for the iPhone 6 is now streaming in from dozens of Smartphone manufacturers, and this makes the fall 2014 season an exciting time for those with a finger on the pulse of this industry.


Google Encourages Users To Upgrade

Posted in News on 02 September 2014
Some web surfers may have felt they stepped back in time this past weekend.
Google, reportedly, began using older versions of its search home page when surfers were using out-of-date browsers. A number of posters on a Google group page complained of seeing the older page versions while searching on the Internet.
The BBC reported the problem was most common for users still using variants of Safari 5.1 and Opera 12.
However, it was not a glitch as a Google official assured users the company is simply hoping to encourage people to upgrade their browsers.
“I want to assure you this isn’t a bug, it’s working as intended,” stated a poster identified as nealem. “We’re continually making improvements to Search, so we can only provide limited support for some outdated browsers. We encourage everyone to make the free upgrade to modern browsers – they’re more secure and provide a better web experience overall.”
It’s not a new thing for Google to try and get users to upgrade.
For the past three years, The Inquirer reported, Google has followed a policy of supporting only the most up-to-date versions of web browsers.
It became a larger issues with the release of Internet Explorer 11. Google stopped supporting Internet Explorer 9 leaving some users in a lurch.
However, some of the current users who found they were looking at older pages were not impressed with the encouragement to upgrade. The forum postings continued with some users saying they preferred the older version of Google and some even said they’d be better served by switching over the Bing.


MSN Messenger Shutting Down

Posted in News on 02 September 2014
The final message will be delivered next month.
After approximately 15 years, Microsoft will officially decommission its once hugely popular service, MSN Messenger , in October. The service has seen dwindling numbers, and availability, in recent years and is slated for its finale next month.
The company began to phase out the service across the globe beginning in April 2013, Forbes reported. As of Oct. 31, though, all users will be discontinued as the final area serviced by MSN Messenger, mainland China, will be forced to permanently log out.
Users are being encouraged to change over to Skype.
That makes sense considering the hugely popular video-messaging service was purchased by Microsoft two years ago.
In 2012, Skype was boasting 300 million users. Three years prior to that, MSN Messenger had 330 million but those numbers began to drop as Skype grew in popularity.
It was only in 2005 when China was introduced by MSN Messenger, reports BBC, but it faced competition from Cinese-based services such as QQ messenger.
Late last week, Chinese users of MSN Messenger began receiving e-mails instructing them the service would be closing. That same e-mail said users could get free Skype credits if they chose to use the newer service.
MSN Messenger was introduced, as a competitor to AOL’s Instant Messenger, in 1999. As Microsoft’s service grew in popularity it added a handful of features including video calls. It was renamed to Windows Live Messenger in 2005.


Product Training Coordinator

Posted in Jobs on 01 September 2014
This role supports the sales team organising training courses. Is extremely busy and requires a candidate with a proven ability to handle high volume workloads 
Qualifications & Requirements: 
* Strong experience in administration, event organization, or training coordinator role preferred. 
* Strong written and verbal communication skills
* Advanced organizational skills (e.g. prioritizing workload, effective time management, etc). 
* Demonstrated ability to be detail-oriented (e.g. accurate budget management, etc). 
* Ability to multitask effectively and adapt quickly (e.g. adjusting course schedules with little notice). 
* Demonstrated ability to build and maintain positive and productive working relationships. 
* Ability to effectively partner with and influence others to get things done. 
* Proficiency in Google Apps (e.g. Gmail, Docs), Microsoft Excel, and PowerPoint. 
* Degree optional but not required. 


iOS Developer

Posted in Jobs on 01 September 2014
A leader in the Medical Devices field, has an urgent need for an iOS Developer with solid commercial experience and an excellent portfolio. The role will involve developing, analysing, testing and implementing a variety of Smartphone and web applications for the company and it's customers.
Design, develop and document Smartphone applications aimed at the consumer market. Apply development skills and technology to the product design process. Design, develop, prototype and test of the required subsystem and its interface to the system. Work with a small team of software and hardware developers. Interface with other stakeholders to ensure the system objectives are balanced with overall project objectives. Provide product design input for the project team. Assist management in the development of design policies and procedures which improve the ability to meet product system requirements. To assure the quality of software applications through design, review and testing. Responsible for the delivery of the product to manufacturing within the required timelines.
Qualifications and Skills
University degree or College Diploma in Electronic Engineering, Computer Science or other equivalent experience Excellent knowledge of Objective-C and the iOS SDK A portfolio of apps either available on AppStore or Enterprise deployed Experience with Android or Windows Phone a bonus Excellent knowledge of the Objective-C, XCode 5 & 6 Experience in a product development environment Experience interfacing with RestFul web services over JSON. Experience writing unit tests Experience working within an Agile software development process, particularly Scrum Minimum 5 years software development experience in C, C++ or Objective-C. Consumer market industry experience.


Java Developer

Posted in Jobs on 01 September 2014
Company: VCE
Location: Cork
Your responsibilities will include design, development, unit testing, and performance tuning of enterprise-class integrations and new applications. You will be in a position to utilize your technical background and strong communication skills as you interact with both VCE colleagues and customers throughout the entire software development lifecycle. 
- Executes software development plans to insure high quality of Vblock foundation platform.
- Participate in the design of general integration strategies and propose/develop specific point integrations within the general framework.
- Ensure all designs are version-proof as integrated products follow their own roadmaps/life cycles.
- Develops Use Cases and other analysis / design artifacts that ensure requirements and score are clearly defined.
- Works under limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
- Ability to professionally manage multiple priorities with minimal supervision and on schedule.
- Excellent verbal and written communication skills required. Must have strong documentation skills and the ability to understand software functional specifications.
This position requires an accomplished Engineer who truly understands multiple key technologies and applications, can create software, thrives in a fast-paced, highly ambiguous environment and has the ability and track-record of influencing and collaborating with others. Additionally, you must have: 
- Requires 5 years experience in software development, including participation in enterprise-class projects
- Strong object oriented programming experience
- Strong proficiency in Java
- UML knowledge and experience is highly desirable
- Operating System development a plus
- Driver development a plus
- API / integration product development a plus
- DLL / library development a plus
- Experience applying unit testing to components under development and maintenance
- Experience developing distributed systems
- A solid understanding of security concepts is a plus
- Excellent written and verbal communication skills
- Ability to thoroughly document the design of new software and maintain documentation throughout the lifecycle (i.e. Functional Specification Documents, object models, class diagrams, state flows, etc.)
- Team player who will enjoy performing multiple technical functions when needed


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